Passengers

Air passengers rights leaflet created by the European Commission

On the links above you can find information on selected situations which passengers in air transport may encounter, information regarding selected passenger rights, and procedures and forms which can be used in given situations.

Please note that we are available to answer your requests over the phone only on the following days: Monday-Thursday between 13:00 – 15:00. To place a call, please dial +420 225 421 111. In the meantime, we are processing your pending complaints. Thank you for your understanding.

In case of any confusion or a problem, please leave us a message here

Site author: Administration and Public Relations Division

Leave a message:

Thank you for your interest in contacting us. We will send you the answer to the email address you provided us below. In case of questions not related to this page, please use the options in the section Contacts.

Your complaint will be dealt with by: Administration and Public Relations Division