Air passenger rights – complaint form

COMPLAINT HANDLING PROCEDURE

1. A passenger first complains to the air carrier.

2. If the air carrier does not provide an answer within 2 months, or its answer is not satisfactory, only then the passenger submits the online complaint form available at the following link:

https://kompenzace.caa.cz/

Attachments:

power of attorney (mandatory, if the passenger is represented by person other than passenger´s family member/relative),
reservation or boarding pass (voluntarily),
copy of ID (voluntarily; often asked by air carriers from third countries),
bank details (voluntarily; smooths the communication with air carriers when the entitlement to compensation is recognised).

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Site author: Administration and Public Relations Division

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Your complaint will be dealt with by: Administration and Public Relations Division