Online form for claiming compensation for delayed or cancelled flights

27. 3. 2020

Civil Aviation Authority of the Czech Republic has published the online form for claiming the compensation for delayed or cancelled flight, or in case of denied boarding against the will of the passenger.

Dear passengers,

Should you wish to claim compensation for delayed or cancelled flight, or in case of denied boarding against your will, you may now submit your claim with the CAA Czech Republic via online form available at the following link:

https://kompenzace.caa.cz/

(Czech and English version)

You may only submit your claim with the CAA CZ if you had already approached the operating air carrier with your request for compensation, provided that he either did not respond to your request or you were not able to reach settlement in this matter within the past 2 months.

The CAA CZ will request a statement from the air carrier, based on which it will be evaluated whether you are entitled to compensation or not. We will also keep you informed about every step we take in the process.

For more information:

Regulation of the EP a EC 261/2004, https://www.caa.cz/en/passengers/ or e-mail: kompenzace@caa.cz

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